Full Terms and Conditions

Resurrected & Protected Full Terms and Conditions

Business Overview

Artisan-Based Service Model

Resurrected & Protected is centered around the work of a lead artist specializing in paintwork, cosmetic restoration, and minor body repairs. We are not a traditional body shop. Major structural bodywork is performed by trusted contractors, while all paintwork, minor repairs, and final detailing are personally completed or overseen by the artist. Apprenticeships may also be offered to select individuals learning under the artist’s supervision.

All services reflect the artist’s personal skill and care, whether based on a client-approved budget (Standard Services) or completed without creative limitation (Craftsman-Level Services). Clients acknowledge that project outcomes are guided by the artist’s standards of craftsmanship and the service tier selected.

1. Pricing and Estimates

Pricing Disclaimer

All pricing, fees, and fee structures listed in these Terms and Conditions are provided for reference purposes only and may not reflect current or future rates. Actual charges are calculated internally based on the client’s specific project, approved scope, material costs, market conditions, time investment, and artist discretion. Pricing, fees, discounts, service structures, and promotional offers are subject to change without prior notice and may not always be immediately updated in the Terms and Conditions.

The final pricing, fees, discounts, and payment obligations applicable to each client will be based on the client’s active invoice, receipt, signed agreement, or combined electronic signature packet provided at the time of booking or approval. 

Any discrepancies between these Terms and an active invoice or signed agreement will be governed by the most recent invoice, receipt, or signed project documentation issued by Resurrected & Protected.

Pricing and Estimates

Project-Based Pricing: Our services are priced by the project, not the hour. Each estimate reflects the artist’s skill, labor intensity, vehicle condition, business operations, subscriptions, administrative support, and all materials involved. Completion times are provided as a courtesy for scheduling but do not alter the final price. True craftsmanship moves with the work, not the clock — and the final invoice honors the full journey, effort, and resources committed to your service.

Fair Fee Structure & Service Pricing Policy
Our pricing is based on project size, condition, labor, and materials. Additional business fees (deposits, kit, service, cancellation) use a flat + percentage structure to ensure fairness and consistency. These cover actual business needs like communication, licensing, fuel, and planning.

Non-Discrimination, Equal Treatment, and Staff Protection Policy
Resurrected & Protected is an inclusive company. Discrimination based on race, religion, gender, ability, status, or background is strictly prohibited.

Examples of Prohibited Behavior:

• Derogatory remarks about service area or team identity
• Refusal to engage with staff due to gender, race, injury, or disability
• Mocking staff for assistive tools or behavior
• Using bias to request discounts or refuse service
• Posting discriminatory reviews to retaliate or manipulate outcome

3. Deposit, Booking, and Authorization

Deposits

A 50% non-refundable deposit is required to secure your appointment and begin preparation of materials for your service. By submitting any portion of the deposit or any payment at any amount, you confirm that you’ve read and accepted our current Terms & Conditions. For larger projects, partial deposit payments may be accepted in advance, but the full 50% deposit balance is due at the exact time of your scheduled appointment. If you cancel, reschedule late, or arrive more than one hour past your scheduled time, additional cancellation or rescheduling fees may apply, and your deposit will be fully retained and not applied toward any future service, in accordance with our cancellation and lateness policy. Deposits are calculated as a percentage of the total service estimate and cover business expenses, including but not limited to: documentation, scheduling, communication, labor coordination, fuel, software, licenses, and material preparation. We often begin work immediately upon booking—even before full deposit payment is received. All deposit payments are non-refundable and apply to real time and costs already invested. This agreement becomes binding once any deposit payment is submitted.

Authorized Representatives & Payment Validity

Resurrected & Protected recognizes both Bryan Cesena (Owner) and his designated representative and manager as authorized individuals to receive and process client payments on behalf of the business. If the business is unable to process payments electronically, directly, or through its standard account systems, clients may be directed to send payment via alternative methods, including but not limited to Zelle, CashApp, Apple Pay, or cash—directly to the Owner or authorized representative. Any payment sent to either Bryan Cesena or his representative, when directed by Bryan, will be considered valid and binding. These payments are official transactions under this agreement and reflected on the client’s invoice or receipt. Clients are responsible for ensuring payments are sent only to verified contacts provided by the business. Resurrected & Protected is not responsible for funds sent to the wrong party.

No Verbal Agreements – Management Approval Required
Resurrected & Protected does not honor verbal agreements unless they are confirmed in writing (via text or email) or through a recorded phone call with management using the number provided by the owner. All calls will be monitored and recorded for quality assurance and documentation. Any changes, additions, or exceptions must be approved by management through one of these documented methods. Anything not documented will not be recognized as valid or binding.

Agreement to Terms
By signing a new agreement or submitting a deposit/payment, you confirm that you’ve read, understood, and accepted the current Terms and Conditions. Continued use of our services constitutes agreement to the latest terms, regardless of any previously viewed versions.

4. Lateness, Scheduling, Weather, and Rescheduling

Lateness PolicyAll clients must arrive on time for their scheduled appointment. If you arrive more than one hour late, delay access to the project site by more than one hour, cancel without proper notice, or fail to show up, your deposit will be fully retained and not applied toward any current or future service. Additional cancellation fees will apply. Please see the Cancellation Policy section of this agreement for more information.

Scheduling Policy

All services at Resurrected & Protected are strictly by appointment only.
We do not accept walk-ups, drive-ins, or unscheduled visits for service inquiries, drop-offs, check-ins, or estimates.

To secure an appointment:

• A 50% non-refundable deposit, or a partial deposit amount approved at the artist’s discretion for larger jobs, is required at the time of scheduling to hold the appointment date and time slot.

We do not schedule appointments without a deposit.

No deposit = No appointment.

• Appointments are not considered confirmed until the deposit is received.
• Scheduling without timely deposit payment will result in forfeiture of the appointment time to other clients.

In-person communication, check-ins, inspections, or discussions must also be scheduled in advance and approved by management.
Clients may not arrive uninvited or show up at the work site without prior approval.
Unauthorized or unscheduled visits disrupt active projects and may result in cancellation of services or permanent bans for repeated violations.

Appointments must be:

• Scheduled through official business communication channels (phone, email, or authorized messaging platforms),
• Confirmed in writing by management or the artist.

Failure to follow this policy may result in refusal of service/cancellation of service.

Rescheduling Policy

Clients may reschedule their appointment up to 48 hours before the originally scheduled time.
If a client fails to notify Resurrected & Protected at least 24 hours before the scheduled time, or if the client arrives more than one hour late to allow access to the Artist to begin work, the appointment may be canceled, the deposit will be fully retained, and cancellation fees will apply as outlined in our Cancellation Policy.

Clients are permitted to reschedule their appointment up to one week after the original scheduled date.
Any request to reschedule beyond one week requires prior approval from the Artist and is at their sole discretion.
Clients may reschedule no more than twice; further rescheduling requests beyond two times may result in cancellation of the appointment, with the final decision resting solely with the Artist.

Resurrected & Protected reserves the right to reschedule any appointment without additional fees if the decision to reschedule is made by the Artist or management.

Rescheduling Fees:

A $50 rescheduling fee applies to any appointment changed with 48 hours’ notice or more.
This fee may be waived at the Artist’s discretion. Additional charges may also apply if rescheduling results in added costs, such as booth rental, materials, or scheduling conflicts.

For changes made with less than 48 hours’ notice, rescheduling fees are assessed based on the service type and project size:

To avoid rescheduling fees, clients must provide notice at least 48 hours before their scheduled appointment.
Emergency exceptions may be granted at the sole discretion of Resurrected & Protected.

Weather and Owner’s Discretion
Resurrected & Protected reserves the right to reschedule services due to weather or other uncontrollable circumstances.

Force Majeure

Resurrected & Protected will not be held responsible for delays, disruptions, or failure to perform any part of the agreement due to force majeure events, including but not limited to: fire, flood, earthquakes, storms, labor strikes, theft, vandalism, pandemics, government shutdowns, acts of terrorism, or any other circumstances beyond our control.
In the event of a force majeure, Resurrected & Protected is not liable for any resulting damages, losses, or costs incurred by the client, including but not limited to missed deadlines, rescheduling delays, material shortages, property damage, or interruption of services.
Clients acknowledge and accept that no refunds, reimbursements, discounts, or compensation will be offered for delays, damages, or disruptions caused by force majeure events.

Expanded Force Majeure Clause
Force majeure events include but are not limited to: natural disasters, pandemics, labor strikes, material shortages, terrorism, power outages, and other uncontrollable delays. These delays are not grounds for cancellation or refund.

5. Payment Authorization and Electronic Signatures

Electronic Signatures and Document Acknowledgment Policy

All electronically signed documents provided by Resurrected & Protected — including contracts, receipts, invoices, release forms, and Terms & Conditions — are considered legally binding under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and California’s Uniform Electronic Transactions Act (UETA).

We use secure platforms such as Adobe Sign, or equivalent, to collect client signatures. Clients must sign using their full real legal name and a valid email address personally belonging to them, their business, or the authorized paying entity. This is required whether the client is an individual, independent business owner, or representative of a third-party body shop or repair company. The email address provided must match the responsible paying party to ensure legal and billing authenticity.

Providing false, incomplete, or misleading information — including fake names, incorrect emails, or unauthorized identities — may result in:

• Immediate cancellation of services,
• Forfeiture of deposits or payments,
• Legal action for fraud,
• Filing of a mechanic’s lien (where applicable) for outstanding balances.

Resurrected & Protected may bundle multiple documents (such as invoices, receipts, release forms, and the full Terms and Conditions) into a single electronic signature packet.
By applying a single electronic signature, the client confirms that they:

• Have reviewed all documents included,
• Understand and acknowledge each one individually,
• Fully agree to the contents of every document in the packet.

A single electronic signature constitutes full legal acceptance of all documents enclosed, even if individual items are not separately initialed or signed.

Document Viewing and Acceptance Policy

Clients are required to review all provided documents, invoices, and Terms before submitting deposits or payments.

By submitting a deposit or payment, or by viewing any official invoice or document, the client acknowledges and agrees that they:

• Were instructed to review the Terms and Conditions in advance via invoice or official links,
• Were given reasonable opportunity to request clarification before payment.

If a client views a document and does not report any spelling errors, miscalculations, or written mistakes within 15 minutes of opening or viewing the document, Resurrected & Protected will treat the document as fully acknowledged, accepted, and agreed upon.

• This 15-minute review window only applies to correcting clear written errors — it does not allow renegotiation of services, pricing, or cancellation of agreements.
• Viewing a document and failing to object constitutes full agreement to the terms, totals, and scope stated.

Tracking technology (such as Adobe Sign activity logs, IP address tracking, and timestamp records) will serve as evidence that the client accessed, viewed, and acknowledged the provided documents.

Required Signature Documents

Certain critical documents still require a direct, valid client signature before any service release, cancellation, or termination can be finalized. These include but are not limited to:

• Release Forms (for vehicle release),
• Cancellation forms,
• Termination acknowledgments,
• Any document explicitly labeled as “signature required.”

Even if full payment has been made, Resurrected & Protected will not release vehicles or finalize cancellations unless the required signature is completed.

If the client cannot personally sign, an authorized legal representative may sign on their behalf. Alternatively, a recorded verbal agreement may be accepted if legally appropriate.

6. Budget Control, Authorization, and Intellectual Property

Client Budget and Business Control

Clients are not entitled to dictate internal operations, vendors, tools, or budget management. Resurrected & Protected retains full discretion to determine the appropriate products, vendors, labor, and strategies to complete each job. Requests for internal breakdowns or interference with operations are prohibited. Clients may not contact or question workers, helpers, or partners about their pay, tools, or assignments. This violates both privacy and California Civil Code §3344 and Labor Code §232. Any attempt to interfere or pressure staff may result in cancellation, forfeiture of the deposit, and legal action.

Intellectual Property & Confidentiality
All documentation, techniques, photos, diagrams, or procedures provided by Resurrected & Protected remain our intellectual property under California Civil Code §3426. They may not be disclosed, copied, or distributed without written permission. Sharing such documents or any trade secrets is prohibited and may result in legal action.

Recording and Surveillance Policy
Clients may not audio or video record our staff without written consent, even on their own property. This protects our privacy and work quality. We may use our own recordings for protection or documentation.

Authorization to Perform Work
Clients authorize Resurrected & Protected to begin work on their vehicle according to the terms outlined once the deposit has been received.

Authorized Communication Only
All communications with Resurrected & Protected must be made by the client or their authorized representative. Clients must specify who can contact us on their behalf for any decisions regarding the project.

7. Tiers of Service

Budget, Outcome Expectations, and Acknowledgment of Scope

All services are tailored to the client’s approved time, budget, and materials. Clients acknowledge that project outcomes reflect those limits. Our pricing accounts for necessary costs including business operations, material preparation, labor, and schedule coordination. Clients accept that:

• Quality is based on the scope and budget they approved via invoice or payment
• Results are not guaranteed to exceed what was affordable under that approval
• Budget-based services are not the same as high-detail, open-budget Craftsman-Level projects
• The artist always aims to perform at his highest level within the client’s selected constraints

Clients are asked to respect the result as a reflection of skill and the best possible outcome under their approved conditions. Disputes cannot be based on expectations beyond what was approved or affordable.

Craftsman-Level Service: No Cancellation, Full Payment, and Termination Policy

All projects classified under our Craftsman-Level Services are custom, detailed, and personally overseen by our lead technician. These jobs are treated as artistic commissions that reflect creative effort, skill, and time-intensive craftsmanship.

Due to the unique nature of these services, the following policies apply:

• Cancellation is not permitted once a Craftsman-Level service has been approved and scheduled.
• If the client terminates the project early for any reason — including choosing to walk away, discontinuing communication, or disrupting the process — this is treated as early termination. The client remains legally responsible for paying the full grand total of the quoted or invoiced amount, regardless of how much work has been completed at that point.
• If Resurrected & Protected terminates the project due to client interference, misconduct, or violations of our policies, the client is still responsible for paying the full grand total as initially agreed.
• No portion of the project total will be refunded, discounted, or waived.
• All rights to unfinished or in-progress work remain with Resurrected & Protected until full payment is received.
• Clients selecting Craftsman-Level Services must acknowledge these terms in writing before any work begins.

This policy reflects the extensive planning, non-transferable labor, and custom craftsmanship involved in each project, which cannot be undone, resold, or reassigned once the work has started.

Third-Party Shops, Authorized Work, and Payment Responsibility

When Resurrected & Protected is contracted by another body shop, repair business, or independent operator to perform work on a vehicle they do not legally own, that shop or contractor becomes the official client and assumes full legal and financial responsibility for the services requested — unless a separate signed agreement is established directly with the legal vehicle owner.

All shops and subcontracting businesses must provide their legal business name and an accurate, verifiable business email address owned by the company or its legal owner. In cases where an individual owner/operator is contracting services (e.g. one-man businesses), their personal full name and email address must be provided for billing, legal correspondence, and invoice accuracy.

By submitting a work request or agreeing to a quote, any third-party business confirms that:

• They have legal permission from the vehicle owner to authorize outsourced work,
• They accept full financial responsibility for any labor, materials, service fees, kit fees, deposits, or penalties resulting from the job,
• They are responsible for ensuring the accuracy of all vehicle details and service scope,
• They agree to all applicable fees related to cancellations, terminations, storage, late payment, or business operation costs, as outlined in the general Terms and Conditions.

Failure to pay on time will result in:

• Late payment fees,
• Storage and inconvenience fees,
• Full invoicing for completed labor, in-progress work, and materials used,
• Cancellation or termination fees if the service is halted before completion,
• Loss of any promotional discounts, and
• Possible legal collection or enforcement action.

Mechanic’s liens will not be filed against the vehicle unless a direct contract with the vehicle’s legal owner exists, or written authorization was given by the owner to the shop permitting subcontracted work.

The contracting body shop or company agrees to indemnify and hold harmless Resurrected & Protected from any disputes, claims, or liabilities arising between them and the vehicle’s owner regarding work authorized by the shop.

8. Required Disclosures and Service Adjustments

Disclosure of Prior Work
You must disclose any prior work or services performed on your vehicle, whether by yourself, others, or hired parties outside of Resurrected & Protected, before signing this agreement. This includes but is not limited to sanding, priming, painting, rust repair, and disassembly. Failure to provide this information may result in:

• Additional charges subject to your approval
• Work Over Prior Repairs: We reserve the right to decline service over work performed by others, as improper repairs can compromise the artist’s results. If you choose to proceed against our recommendation, we are not responsible for any flaws or outcomes caused by the underlying work.

• Cancellation of services with retention of your deposit and cancellation fees per our cancellation policy
• Additional repair charges if damage occurs due to undisclosed prior work (e.g., burn-through from prior over-sanding)

Contractor Negligence and Client Responsibility
Resurrected & Protected hires independent contractors for specific vehicle restoration services. The client is responsible for:

• Ensuring all relevant information about the vehicle, including prior damages or necessary repairs, is disclosed before work begins. Failure to do so may result in additional charges or delays.
• If a contractor fails to perform their duties due to negligence, the contractor is fully liable for any resulting damage or issues.
• Contractors must pay for any damage caused by their own negligence (e.g., paint, body panel, or glass damage).
• If issues arise beyond the contractor’s control (such as vehicle condition or client-caused delays), the client will be responsible for any additional charges.

Additional Fees for Unreported Prior Work

If prior work or conditions affecting the project are disclosed after services have already begun, additional fees may be added to your total if you choose to proceed.

If you choose not to proceed, cancellation fees will apply in accordance with our Cancellation Policy, along with charges for labor performed and materials used up to the point of cancellation.

Cleaning and Surface Preparation Charges

Surfaces with heavy residue, adhesive, grease, or debris must be disclosed prior to service. If cleaning is necessary and not mentioned beforehand, a cleaning fee will apply. If declined, your service may be canceled and the deposit retained, along with applicable cancellation fees and scope of work performed. Any parts that are stuck, greasy, broken, or otherwise require extra handling may result in additional labor charges with or without client approval if necessary to maintain the schedule or ensure safety.

Scope of Work and Additional Services
The scope of work for each service is determined during the initial consultation and reflected in the agreed-upon pricing. Additional scope of work may be required after work has begun due to hidden, pre-existing, or previously undisclosed conditions, and such work may result in additional charges based on labor, materials, time, and complexity. Any additional steps or services (disassembly, cleaning, rust repair, installation, parts sourcing, etc.) requested after this agreement will incur additional charges. The client is responsible if they or any outside party remove, install, or modify any vehicle parts. Damage caused by such work will result in additional repair costs. Discounts, including promotional discounts, apply only to the services agreed upon during the initial consultation. Paint correction includes restoration of the vehicle’s clear-coated painted body panels only. It does not include wheels, hubcaps, plastic trim, or aftermarket parts unless specifically stated in writing. Discounts can be revoked at any stage if the client becomes uncooperative, adds work without communication, or becomes disrespectful. Discounts may be removed or reinstated solely at management’s discretion.

Required and Emergency Work
Unless explicitly stated, no work outside the original scope will be performed without approval. However, if emergency work or delay-related work becomes necessary (e.g., malfunctions, safety risks, unforeseen complications), Resurrected & Protected reserves the right to proceed without client approval. Charges will be added fairly and reasonably under California Commercial Code §2608.

9. Service-Specific Adjustments

Paint Match Policy
Resurrected & Protected offers paint matching services, but does not perform blending when multiple panels on a vehicle are painted different colors. If a vehicle has multiple panels with different colors and the customer requests repainting of just one panel, the color will be matched to the specific panel requested.
We will not blend the paint between two or more different color panels. If the customer requests a specific color match, we will follow that, but cannot guarantee an exact match across the vehicle if there are multiple differing panels.
In such cases, we will:

• Recommend a full repaint of all mismatched panels to ensure a consistent and professional finish
• Proceed with the single panel repaint as requested
• If the customer declines our recommendation for a full repaint or refuses to proceed, we may cancel the service and apply cancellation fees as outlined in our policy.

Full Paint Job Adjustments & Payment Responsibility
The total cost for full paint jobs is subject to change based on actual work required. Prior damage, rust, faulty prior repairs, material issues, or client-approved changes may increase the final total. These larger jobs are charged based on booth rental time, supply cost, labor, and other unforeseen circumstances. By signing this agreement, the client agrees to pay the adjusted balance upon completion, regardless of earlier estimates or budget. Resurrected & Protected is not liable for manufacturer or equipment failures. Necessary corrections due to external causes may result in added labor and material fees.

10. Payment Failures, Late Payments, and Storage Fees

Mechanic’s Lien and Payment Failure
In case of non-payment, we may place a mechanic’s lien and retain the vehicle or its parts/keys until full payment is made. Attempts to forcibly remove the vehicle, including through towing or trespassing, may be treated as theft and prosecuted.

Late Payment and Storage Fees
Once the vehicle is declared ready via text, call, DM, or email, it must be picked up. If not:

• $50/hour or $100/day storage/inconvenience fee applies
• $50/day late payment fee for unpaid balances
  Failure to pay may result in collection efforts and enforcement under California law.

11. Cancellation and Termination Policies

Cancellation and Termination Distinction

• Standard Services may be canceled by the client with advance written notice, subject to our standard cancellation policy. In such cases, cancellation fees apply and any deposit paid will be retained.
• Craftsman-Level Services are exempt from cancellation. If the client chooses to stop the project early or violates the service agreement, it will be treated as a termination, not a cancellation. The client agrees to pay the full amount of the quoted or invoiced total, regardless of the reason for termination.

By selecting a service tier and submitting a deposit, the client acknowledges this distinction and agrees to these terms as part of their service agreement.

Cancellation PolicyIf a client stops or cancels services, fails to show up for their appointment, or delays access to the project by more than one hour, the deposit will be fully retained and the appointment or service will be canceled. The deposit will not be applied toward any current or future service.

In addition to losing the deposit, cancellation fees will be charged based on the total estimated cost of the project:
• Under $2,000 — $50
• $2,000–$4,999 — $100
• $5,000–$9,999 — $250
• $10,000–$14,999 — $500
• $15,000–$19,999 — $750
• $20,000–$29,999 — $1,000
• $30,000 and above — $2,000

These fees cover planning, administrative labor, communication, fuel, scheduling, documentation, and any costs already incurred for the project. Fees are calculated using a fair flat-rate and percentage-based system to maintain consistency across all clients.

The full 50% deposit balance is due at the client’s scheduled appointment time. Late arrivals or last-minute cancellations will result in both loss of the deposit and additional cancellation fees.

If a client cancels an appointment or discontinues services, a signed Cancellation of Services Release Form is required to officially cancel the project. Any services already performed or prepared are non-refundable and may still be invoiced in full.

Cancellation/Termination – Craftsman-Level Services

Craftsman-Level Services are high-skill, custom projects personally created by the artist, with support from his team of professional helpers. These services are treated as unique artistic commissions that reflect his individual craftsmanship, creative direction, and technical expertise. Projects in this tier are open-scope, creatively led, and may involve premium materials, advanced techniques, and extended production time.

Due to the nature and value of these services:

• They cannot be canceled once approved and scheduled.
• If the client terminates the project—or if Resurrected & Protected does so due to misconduct, interference, or violation of terms—the client remains fully responsible for paying the full quoted or invoiced amount, regardless of the stage of completion.
• No portion of the project total will be refunded or waived once work has begun.
• All discounts, promotional pricing, or trade-for-promotion (TFP) deals are forfeited upon termination. The client will be invoiced for the full original project value based on the approved scope and budget.
• All incomplete or in-progress work remains the property of Resurrected & Protected until paid in full.
• Clients must formally acknowledge and agree to these terms before any Craftsman-Level work begins.
• Clients also agree to direct any concerns or complaints privately to management, not through public reviews or unauthorized third parties.
• Clients must refrain from using platforms such as Google, Yelp, social media, or contacting other clients or affiliates in an attempt to harm the artist or business reputation. Any form of public or private retaliation, defamation, or disruption—whether online, in person, or through third parties—is strictly prohibited.

If a client cancels before any physical work begins, Resurrected & Protected may still charge or retain up to 50% of the full quoted amount to cover blocked scheduling, preparation of materials, business planning, and the exclusive time that was reserved for their project. This applies because the artist operates independently and only takes one vehicle at a time, making every booking critical to the business’s schedule and income. This charge may be applied even if no labor has started.

12. Release Form Policies

Vehicle Release Documentation Policy

No vehicle will be released until all approved work is completed and a Release Form is signed by both parties if a signature is requested, regardless of payment status or completion. Any attempt to remove a vehicle without proper release is a breach of contract and may result in legal action.

Resurrected & Protected may require a signed release form before returning a vehicle. This release confirms that the client has paid in full, acknowledges receipt of the vehicle in its current condition, and agrees to all terms listed on the release form. A copy of the final invoice and receipt will be included with the release.

Clients may still submit concerns within 48 hours of pickup, as outlined in our Claims Policy. However, the signed release confirms that services are complete and that the vehicle was returned under the agreed-upon terms. Any concerns raised afterward will be reviewed based on the client’s (or their authorized representative’s) inspection at release.

Signed releases are required for projects deemed significant by the artist or management that involve risk, complexity, or substantial work. For general services that do not require a signed release, the client’s invoice and final receipt serve as legal acknowledgment of project completion. Signatures may be collected electronically or in writing at the discretion of Resurrected & Protected.

If the client cannot personally inspect the vehicle, an authorized representative may inspect and sign on their behalf. That inspection is binding. If necessary, a recorded verbal agreement may be accepted when legally valid.

Clients are responsible for scheduling a time to inspect and release their vehicle, either onsite or at a mobile location. Failure to appear for inspection does not exempt the client from responsibility. Missed inspections will not delay billing, and Resurrected & Protected is not liable for conditions unreviewed by the client.

Photos and internal records documenting the final condition remain the intellectual property of Resurrected & Protected and may be used as evidence in the event of disputes.

If a digital document is sent that does not require a signature, the client must open and review it the same day it is sent. Viewing a document without reporting any written errors within 15 minutes constitutes full acceptance of its contents and totals. This applies only to written errors, not scope changes or pricing disputes.

This Vehicle Release Documentation Policy must be honored in full alongside all other Terms and Conditions of Service.

Cancellation and Termination Release Forms

In the case of service cancellation/termination, a Cancellation/termination of Services Release Form will be issued. This form must be signed before the vehicle is released. By signing, the client agrees to:

• Accept the vehicle in its current, incomplete, or partial condition (“as is”)
• Acknowledge and agree to the terms of the cancellation policy
• Forfeit any promotional pricing, discounts, or trade-for-promotion deals (TFPs)
• Comply with all terms and acknowledgments written on the release form
• Direct any concerns or complaints to management privately, not through public reviews or third-party communication
• Refrain from using platforms such as Google, Yelp, social media, or direct contact with other clients, followers, or affiliates to harm the artist’s or business’s reputation

Clients are reminded that, per our Post-Delivery Responsibility & Claims Policy, any concerns or claims must be submitted within 48 hours of vehicle pickup or release. Signing this release confirms that the client has reviewed and accepted the vehicle’s condition and that services were completed or halted according to the client’s own cancellation or actions. Delayed complaints may be rejected. Misleading claims may be treated as defamation or fraud.

13. Post-Completion Policies and Claims

Post-Delivery Responsibility & Claims Policy

 All clients are responsible for inspecting the vehicle at pickup. Once the vehicle leaves our property, Resurrected & Protected is no longer responsible for damages unless caused by gross negligence. Claims must be submitted within 48 hours of delivery.

Clients have the right to voice concerns or file claims. However, filing a claim does not equal acceptance of responsibility by Resurrected & Protected. We will evaluate the matter and determine the outcome based on facts and documentation.
 

For example, crow’s feet or cracking in repainted plastic parts may occur due to the nature of the material. Crow’s feet are not the same as cracking from impact or stress, though they may look similar. Because plastic can flex or bend, damage from prior impact, heat, or movement is not covered under our warranty.

Warranty Policy
If a claim is submitted and management determines it was an error on our end, we may offer a free or discounted correction at our discretion. Warranty is only offered if a claim is validated. We do not cover damages that accrue after denied installation, we are not responsible for damages in product transportation. 

Warranty and Damage Coverage

Clients are responsible for inspecting the vehicle immediately upon completion of services, while the artist is still present. No warranty applies after departure.
Once the artist leaves the worksite or the client departs with the vehicle, the warranty expires. 

Our warranty does not cover damages that accrue after denied installations.

Warranty does not cover customer-supplied, aftermarket, used, or third-party parts, including pre-existing damage, hidden defects, poor fitment, or damage caused by low-quality materials. Warranty also does not cover cracking, chipping, paint failure, or material failure on plastic, fiberglass, or other flexible parts after service is completed, as these materials are prone to stress damage from normal handling, installation, and use.
Our warranty covers only issues reported within the first 30 minutes while the artist is still on-site. Any defects or damages discovered or reported after departure are not covered under warranty. Misuse is not covered under warranty. 

Additionally, slight color differences or minor variations in paint quality are not grounds for warranty claims, as discrepancies may occur naturally due to different manufacturing processes by paint suppliers.

To submit a valid warranty claim:

• The client must inspect the work with the artist immediately at project completion.
• Clear, detailed, original photos (not screenshots) of any issue must be taken immediately upon inspection.
• These photos must include visible timestamps.
• Photos must be sent immediately to the owner or manager before the artist departs the site.
• Photos must clearly show the specific issue without glare, reflections, or distortion.

Failure to inspect the vehicle with the artist present, or failure to immediately provide proper photo documentation, will result in the warranty being void.

All claims must be reviewed and formally accepted by Resurrected & Protected.
No claim is guaranteed to be approved. Acceptance requires mutual signatures from both the client and Resurrected & Protected, confirming the nature of the issue and terms of resolution.

Failure to provide timely inspection, proper photo evidence, and signed acknowledgment will result in the client assuming full responsibility for any damages or discrepancies.

Exclusion of Claims from Canceled, Terminated, or Banned Clients
We will not accept any warranty claims or damage claims from clients whose services have been canceled or terminated, or from clients who have been banned from using our services. This includes any claims submitted after a service has been canceled or terminated by either party or after the client has been formally banned from future business interactions with Resurrected & Protected.

14. Worksite Safety and Client Responsibility

On-Site Work and Safety Responsibility
Clients are not allowed on-site while work is being performed to avoid injury. If a client chooses to assist or volunteer, they do so at their own risk. We do not pay for client labor and accept no liability for injury. If damage is caused by the client’s involvement, they are financially responsible.
If working at the client’s home or property, the client must ensure the environment is free of any hazards. This includes loose items, unstable shelving, exposed cables, slippery floors, and anything that could cause injury. The client is responsible for any injury to our staff due to unsafe conditions on their property.

On-Site Work at Client’s Property – Conduct, Hospitality, and Safety Expectations

When Resurrected & Protected performs services at a client’s home, business, or designated property, clients are expected to maintain a respectful, safe, and cooperative environment for the duration of the service.

The owner of Resurrected & Protected is the lead technician and may work alone or with additional contractors, temporary helpers, or hired specialists depending on the project size. Regardless of team composition, all personnel must be treated with courtesy and professionalism.

We kindly request the following during any on-site service:

• Please be hospitable to our team, especially during extreme heat or cold. Our workers often perform long, physically demanding hours outdoors and appreciate reasonable accommodations, such as shade, water access, or a respectful workspace.
• Restroom Access: For jobs expected to last several hours or full workdays, we ask that clients provide reasonable access to a restroom or let us know in advance if none will be available, so we can plan accordingly.
• Respect work boundaries and break times. Our team is respectful of your property and space and may take short breaks throughout the day as needed to hydrate, stretch, or recover from physical labor. Please allow space for these breaks and avoid disruptions during rest periods.
• While questions and brief check-ins are welcome, do not hover, interrupt detailed procedures, or interfere with the work in progress. If a technician or the owner requests space or silence to focus, please honor that request.
• The owner is happy to explain services when available, but for any questions regarding pricing, additional work, or scope changes, clients may be referred to the designated business representative or manager to ensure proper documentation and accurate quotes.

Failure to follow these guidelines may result in service delays, official warnings, or cancellation of services if necessary to preserve a safe and productive environment.

15. Trespassing, Unauthorized Visits, and Tracking

Drop-off, Pick-up, and Work Location Access
Resurrected & Protected may choose the location where services will be performed, and clients are not allowed to interfere with or monitor the work at the site. If the client requires the vehicle to be left at a specific location, they must obtain prior approval from Resurrected & Protected.
Clients must receive explicit approval from Resurrected & Protected before visiting the work location. If the client is given permission to visit, they must arrive at the designated time. Visits outside of agreed-upon times, or without prior notice, will result in the cancellation of the visit and possible termination of the service.

Tracking Devices and Unauthorized Access
Unauthorized placement of tracking devices may constitute a violation of California Penal Code §637.7 and will be treated as a criminal offense in addition to breach of contract. Clients may leave a tracking device, such as an AirTag, in the vehicle only with prior written consent from Resurrected & Protected. Unapproved tracking or monitoring of the vehicle location is prohibited.
Clients may not show up unannounced to any location where Resurrected & Protected is working on their vehicle. All visits must be authorized in writing. Unauthorized visits or attempts to access the work site will be considered a breach of contract and may result in the immediate termination of services and forfeiture of the deposit. Clients must receive prior permission to visit the work location, and any unapproved visits will be treated as trespassing under California Penal Code §602.

16. Conduct, Harassment, and Legal Protections

Conduct and Refusal of Service
Clients must remain respectful. In-person visits must be scheduled. No walk-ins or unapproved third parties. Disruptive or intimidating behavior will result in:

• Immediate cancellation of services
• Loss of discounts or promotions
• Full pricing applied regardless of verbal agreements
  We reserve the right to take legal action for threatening, harassing, or intimidating conduct. Examples include aggressive language, threats, yelling, coercion, or manipulation. We support our employees’ right to defend themselves by any lawful means in response to threatening conduct. Our verbal responses to verbal abuse do not reflect our professionalism or affect the outcome of your project.

Indemnification
You agree to indemnify Resurrected & Protected against any losses caused by false information or your vehicle’s condition.

No Tolerance Policy
We have a strict no-tolerance policy for any form of unauthorized tracking, interference, harassment, or inappropriate behavior that disrupts our work or business operations. This includes, but is not limited to, unapproved site visits, verbal abuse, intimidation, threats, or attempts to manipulate our process.

Any such behavior may result in the immediate termination of the service agreement. In such cases:

• All deposits and payments will be forfeited,
• The client will be charged a termination fee, calculated based on the total estimated project cost and in accordance with our cancellation and disruption policy, and
• Any promotional pricing or discounts will be revoked, and the full retail value of completed work will be invoiced.

This policy exists to protect our staff, contractors, and business operations from unsafe or hostile conduct.

Harassment, Intimidation, and Legal RemediesResurrected & Protected reserves the right to immediately terminate any agreement without refund in cases of harassment, intimidation, or abusive behavior toward staff, contractors, or associates. Continued unwanted contact, threats, physical intimidation, or attempts to manipulate through pressure tactics may be considered civil harassment under California Code of Civil Procedure §527.6 and Civil Code §1708.7, or stalking under California Penal Code §646.9.
Acts of battery or assault (as defined in California Penal Code §§240 and 242) directed at Resurrected & Protected employees or contractors will result in immediate service termination and potential criminal prosecution. We also reserve the right to seek damages under applicable laws for any harm caused by such actions.

 We document all communications and interactions and may pursue protective orders or legal claims for harassment or stalking if necessary. Any attempt to extort or blackmail the business through threats of negative reviews or defamatory statements will be treated as extortion under California Penal Code §§518 and 519 and will result in immediate termination of services and potential legal action.
Unauthorized entry or trespassing onto Resurrected & Protected work sites will be treated as trespassing under California Penal Code §602 and may lead to termination of services and legal claims for damages.
Resurrected & Protected does not tolerate any form of defamation. False or damaging statements made about the business, staff, or contractors may result in legal action for defamation under California Civil Code §45 and will be considered a breach of this agreement.

17. Discrimination and Equal Treatment

Non-Discrimination, Equal Treatment, and Staff Protection Policy

Respect for Disabled or Injured Staff
We protect all team members—including those with visible or invisible disabilities (e.g. PTSD, Tourette’s, chronic injury, mental health). Clients who provoke, mock, or harass staff based on health or ability will be banned and may face legal action.

Stress-Sensitive Conditions & Visit Policy
We do not allow walk-ins or surprise visits. Clients must schedule ahead of time. Intimidation or aggressive appearances will trigger cancellation, permanent bans, and possible legal protection or lawsuits.

Violations Will Result In:

• Termination of services
• Loss of all deposits or deals
• Permanent bans
• Legal actions under civil and criminal law (e.g. Unruh Civil Rights Act, Penal Code §§422.55, 646.9, 602)

18. Discounts, Deals, and Promotional Adjustments

Discounts, Deals, TFP, and Adjusted Fee Policy
Resurrected & Protected may occasionally offer discounts, promotional deals, or trade-for-promotion agreements (TFP). These are at our discretion and not guaranteed unless written.

Invoices & Final Receipts

• Invoices reflect what is due from the client.
• Final receipts reflect the actual value of the service and discounts given.
  Only the latest invoice and final receipt are valid for accounting.

If the Project Is Canceled or Terms Are Broken
If the project is canceled or terms are violated, we may:

• Void all discounts and revert to full price
• Invoice for work completed, regardless of TFP/deal
• Charge for labor, materials, and lost time

Additional Discount & TFP Terms

• Discounts and deals have no cash value
• They are non-transferable and may be revoked at any time if terms are violated
• If any part of service is completed, we charge full value for that work—even if the project is later canceled

19. Client Property and Liability, Clean Up Policies

Client Personal Property & Tools Policy
We are not liable for lost or damaged personal items left at our facility (e.g. tools, batteries, jumpers). Even if permitted verbally, the client assumes all risk unless stated otherwise in a signed contract.

Clean-Up and Leftover Materials
Resurrected & Protected will clean the workspace and respect your property. However, clients are responsible for proper disposal of any waste or leftover materials left behind unless otherwise stated in writing.

20. Fraud, False Claims, Defamation and Service Manipulation

Service Manipulation and False Claims
Knowingly filing a false claim, threatening negative reviews to receive compensation, or misusing the warranty or claim policy is a violation of this agreement. Any such attempt will void warranties, terminate services, and may lead to civil claims for damages and fraud under California Civil Code §1572 (Actual Fraud) and §3294 (Punitive Damages).
We reserve the right to report fraudulent activity, harassment, or extortion attempts to legal authorities. Clients found to be making false or exaggerated claims may be permanently banned from future services.

Defamation and Online Conduct
Clients may not use social media, websites, or other platforms to post defamatory content about Resurrected & Protected. We document all communication and project progress for our records. False accusations, misleading reviews, or harassment may result in legal action or permanent service bans. All defamatory material will be collected and submitted as evidence if necessary.

21. Client Ban Policy

Client Ban Policy
Resurrected & Protected reserves the right to refuse service to any client at any time, with or without cause, to maintain a safe and professional work environment. This includes, but is not limited to, instances of inappropriate or disruptive behavior, violation of the company’s terms and conditions, failure to comply with payment terms, or any actions that jeopardize the safety, legal standing, or integrity of our services or personnel.

Grounds for Banning a Client:

• Non-Compliance with Terms and Conditions: Repeated violations or failure to adhere to the terms outlined in the agreement.
• Harassment or Abusive Behavior: Any form of intimidation, threats, or disrespect toward staff or contractors.
• Failure to Pay: Non-payment or consistent late payment beyond a reasonable period.
• Dishonesty or Fraudulent Activity: Misrepresentation or false claims about the vehicle or services.
• Safety Violations: Endangering workers or the project environment.
• Damage to Company Property: Destruction or negligence causing harm to our tools, materials, or vehicles.
• Refusal to Accept Policies: Rejecting company rules regarding rescheduling, payments, etc.
• Unlawful or Threatening Conduct: Including stalking, threats, or aggressive behavior.

Documentation of Incidents
For each serious violation, an incident report may be created. This includes the date, description, and supporting evidence like screenshots or texts. These records may be used in legal proceedings or to support service bans.

Termination of Services and Communication
Once a client is banned, all services are canceled immediately, and all communication channels may be blocked. Further contact is not accepted unless required by law or through a legal representative.

Finality of BanOnce banned, clients are permanently excluded from future services. No refunds will be given. Full balances for any performed services or resources will still be due.

Refusal of Service Is Not Discrimination
Refusal is based solely on behavior or contract violations—not race, religion, gender, or any protected status.

Repeat Offender Clause (Under Client Ban Policy)
Clients banned from services may not rebook under another name or use a third party to bypass a ban. Doing so will void appointments and forfeit any deposits.

Dispute Resolution
A banned client may submit a written request for reconsideration within 14 calendar days. If the dispute is deemed invalid or malicious, we may close communication permanently. All disputes will be resolved through binding arbitration in Los Angeles, California.

22. Legal Binding Policies

Governing Law and Dispute Resolution
These terms are governed by California law. Any disputes arising out of or related to this agreement will be handled according to our dispute resolution process, which includes mediation and arbitration before any legal action can be pursued.

Terms Are Binding Regardless of Edit or Update History
These terms are binding and may change without prior notice. Clients are responsible for reviewing the most current terms before signing or making deposits. Changes to the agreement will apply even to previously signed contracts.

Binding Documents
The signed agreement and any subsequent updates to the terms constitute the entire contract between Resurrected & Protected and the client. These terms cannot be altered unless agreed upon by both parties in writing.

23. Final Acceptance and Updates

Final Notice on Acceptance of Terms
Clients acknowledge and accept all terms upon receiving a receipt or invoice, even if no signature is provided. Only the client listed on the invoice may communicate about the job. No unapproved group visits or third-party interference is allowed.

Updates to Terms
We reserve the right to update these Terms & Conditions at any time. All active clients will be notified of major updates. All clients, including returning ones, are expected to review the latest terms before submitting a deposit or signing a new agreement.